Frequently Asked Questions

How can I place an order?

Browse our products, select the item and quantity you want, add it to your cart, and proceed to checkout. Follow the instructions to enter your shipping and payment information.

What payment methods do you accept?

Available payment methods are displayed at checkout. Payment options may vary depending on your location and the payment provider available for your order.

What currency are the prices shown in?

Prices are displayed in the currency indicated on our website or at checkout. The currency available to you may vary depending on your country or region.

How long does shipping take?

Delivery times depend on your destination, shipping method, order processing time, and the carrier. Estimated shipping information will be shown during checkout or in your order confirmation.

How can I track my order?

If tracking is available for your shipment, tracking information will be sent to the email address provided when you placed your order. Please allow some time for tracking information to become active after the order has been dispatched.

What should I do if my order arrives damaged?

Please contact us within 7 days of delivery at support@navorila.com and provide your order number, a description of the issue, and clear photos or video of the item and its packaging.

We will review the information and provide an appropriate solution, such as a replacement, store credit, or refund.

Can I return an item?

You may request a return within 30 days of delivery, provided the item is unused, clean, undamaged, and in its original packaging.

Please contact support@navorila.com before sending anything back. Returns sent without prior approval may not be accepted.

Are used or washed items eligible for return?

For hygiene and safety reasons, used or washed drinkware is generally not eligible for return.

Items that have been damaged through misuse, improper care, accidents, or alterations may also be excluded from returns.

Who pays for return shipping?

For change-of-mind returns, the customer is generally responsible for return shipping costs.

If an item is defective, damaged during delivery, or incorrectly shipped, navorila may cover the applicable return shipping costs after reviewing the issue.

How long does it take to receive a refund?

After we receive and inspect your returned item, we will notify you whether your refund has been approved.

Approved refunds are issued to the original payment method and may take up to 10 business days to process. Your bank or payment provider may require additional time to post the refund.

Can I exchange an item?

Direct exchanges are not guaranteed because product availability may change. If you need a different product, color, style, or size, you may return the eligible item and place a new order after your return is approved.

What happens if my package is returned because of an incorrect address?

Please make sure your shipping information is accurate before completing your order.

If a package is returned because of an incorrect or incomplete address, refused delivery, or other information provided by the customer, any refund may be reduced by return shipping, handling, or other costs incurred by navorila.

How can I contact navorila?

You can contact us by email at support@navorila.com. Please include your order number when contacting us about an existing order so we can assist you more efficiently.