Return & Refund Policy
Return & Refund Policy
Last updated: September 10, 2026
Thank you for shopping with navorila.
If you are not completely satisfied with your order, you may request a return or refund in accordance with the terms below.
1. Return Eligibility
You may request a return within 30 days of delivery.
To be eligible for a return, the item must:
Be unused and in its original condition;
Be clean and free from damage, stains, odors, or signs of use;
Include the original packaging, accessories, and any included materials;
Be accompanied by proof of purchase or your order number.
For hygiene and safety reasons, items that have been used, washed, damaged, or altered may not be accepted for return.
2. Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If your item arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery at:
Please include:
Your order number;
A description of the issue;
Clear photographs or video of the item and its packaging.
We will review your request and, where appropriate, offer a replacement, store credit, or refund. If the issue was caused by an error on our part or damage during transit, we may cover the applicable return shipping costs.
3. Change-of-Mind Returns
If you change your mind about your purchase, you may request a return within 30 days of delivery, provided the item meets the eligibility requirements above.
Unless the item is defective, damaged, or incorrectly shipped, the customer is responsible for return shipping costs. Original shipping charges are generally non-refundable.
4. How to Request a Return
Before sending anything back, email support@navorila.com with:
Your full name;
Order number;
Product name;
Reason for the return;
Photos, if the item is damaged, defective, or incorrect.
Do not send items to the return address shown on the shipping label or to any address provided by a third party. We will provide return instructions and the applicable return address after reviewing your request.
Returns sent without prior approval may be refused.
5. Return Shipping
Customers are responsible for using a trackable shipping service when returning an item. navorila is not responsible for returned items that are lost or damaged during return shipping before they arrive at our return address.
If the return is due to a defective, damaged, or incorrectly shipped item, we may provide further instructions regarding return shipping.
6. Refunds
After we receive and inspect your returned item, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method. Refund processing may take up to 10 business days after approval. Your bank, card issuer, or payment provider may require additional time to post the refund.
Refunds generally include the purchase price of the returned item. Original shipping charges are non-refundable unless the return is caused by an error on our part or the item arrived damaged or defective.
7. Partial Refunds
A partial refund may be issued if:
The item shows signs of use;
The item or packaging is damaged after delivery;
Parts, accessories, or original packaging are missing;
The item does not meet the return requirements.
8. Non-Returnable Items
The following items are generally not eligible for return:
Used or washed drinkware;
Items damaged through misuse, improper care, or accidents;
Items without original packaging where the packaging is necessary for safe resale;
Gift cards;
Final-sale or clearance items, where clearly identified at the time of purchase;
Items returned after the applicable return period.
9. Exchanges
We do not guarantee direct exchanges because product availability may change. If you need a different item, size, color, or style, you may return the eligible item and place a new order after your return is approved.
10. Order Cancellations
If you need to cancel or change an order, contact us as soon as possible at support@navorila.com.
We will try to accommodate your request before the order is processed or shipped. Once an order has been processed or shipped, it may no longer be cancelled and must be handled under this Return & Refund Policy.
11. Refused or Undeliverable Packages
If a package is refused, returned because of an incorrect address, or becomes undeliverable due to information provided by the customer, any refund may be reduced by return shipping, handling, or other costs incurred by navorila.
12. Contact Us
For questions about returns or refunds, please contact us at:
navorila
Email: support@navorila.com
This policy does not limit any mandatory consumer rights that may apply under the laws of your country, state, or region.